Frequently Asked Questions
Everything you need to know about your COOGI experience.
What makes COOGI sweaters unique?
COOGI is world-renowned for its intricate, multi-colored knitwear and textured patterns. Each piece is a work of art, utilizing complex knitting techniques that ensure no two designs are exactly alike.
How should I care for my COOGI knitwear?
To preserve the integrity of the unique knit patterns, we recommend professional dry clean only. Avoid hanging your sweaters as this can cause stretching; instead, fold them carefully for storage.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping generally takes 3-7 business days, while international shipping times vary by destination and customs processing.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that limited edition releases may have specific return restrictions.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your specific location.
How do I know which size to order?
COOGI knits often feature a relaxed, traditional fit. We provide a detailed size chart on every product page to help you find the perfect fit based on your measurements.